branch-den

Introduction

branch-den is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website or engage our services.

Information We Collect

When you contact us or use our services, we may collect the following types of information:

Personal identification information including name and email address
Information about your circumstances relevant to benefits or pensions applications
Communication preferences and history of interactions with our team
Technical data including IP address, browser type, and device information when you visit our website

How We Use Your Information

We use the information we collect for the following purposes:

To provide consultation services and assist with benefits and pensions applications
To communicate with you about your case and respond to inquiries
To improve our services and website functionality
To comply with legal obligations and maintain accurate records

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity when providing services you have requested
Legitimate interests in operating our business and improving our services
Legal obligations that require us to maintain certain records
Your explicit consent where required for specific processing activities

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

With government agencies or benefits authorities when necessary to process your applications
With professional advisors bound by confidentiality obligations
When required by law or to comply with legal processes
With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption of sensitive information, and restricted access to personal data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When data is no longer required, it is securely deleted or anonymized.

Your Rights

Under data protection law, you have the following rights:

Right to access your personal data and obtain copies
Right to rectification of inaccurate or incomplete data
Right to erasure in certain circumstances
Right to restrict processing of your data
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent where processing is based on consent

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For detailed information about our use of cookies, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at [email protected].

Effective Date: August 4, 2026